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Why we made some changes to customer support

February 03, 2020

To serve our users in the best possible way, we have changed a number of things with regard to our customer support. Our account managers are no longer the central point of contact for questions. We’ve set up an online FAQ, and assembled a special team that is ready to answer questions within 48 hours.

So how does this work? When you get to our support page, you’ll find a community for all users of our product. It contains all sorts of blogs that will help you get started or when you’re still orientating. It’s easy to get here. Just click on the “support” button on our website or search for an article via the chat at the bottom right.

Below that you will find the community part that features the most common issues that have already been dealt with. By us or by other users. The advantage of this is that in addition to 30MHz employees, you have a fast-growing group of users at your disposal who, together with you, quickly come to an answer to your problem.

Is your problem or question not listed? Feel free to contact us directly via the chat on our platform or website.

Why have we taken this step? Research has shown that 80% of companies (read: the people who work at those companies) prefer to solve a problem themselves in the first instance. Users find the answer to questions on the internet or in manuals provided for this purpose. That’s why from now on we will also apply this principle to the 30MHz platform.

If you have any questions, you know where to find us.

The 30MHz team

How can we help you digitise your cultivation process?
Analyse all kinds of information from different data sources such as climate computers, sensors and manual input in a central platform. Improve the production process of your crops, plants, seeds or bulbs together with advisors, distributors and researchers. We are happy to talk to you about which service model is most suitable for your company.
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Cultivation variables explained: growing degree units

In this blog, we would like to tell you something about growing degree units (GDH / GDD). The reason we added this to our dashboard is that during a lot of conversations our users often ask for this. Degree hour insights are used to pro-actively control cultivation. Growers however indicate that the calculation is time-consuming ...
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Autonomous growing is no longer a far-fetched dream

The Autonomous Greenhouse Challenge has come to an end and we made it to the finish line. Our multidisciplinary team of horticultural experts and computer scientists from Delphy and 30MHz grew healthy cherry tomatoes remotely in 6 month’s time. In this period, we were able to develop the system and models needed to control a ...
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Exchanging digital data creates new dynamics

Originally published on VAKBLAD ONDER GLAS | 15 juli 2020 Nicknamed Industry 4.0, greenhouse horticulture is undergoing a lot of innovation. Automation is taking giant steps, mainly through sensors and better communication technology. Professor of Horticulture Innovation Jan van den Ende and his students conduct research into data exchange between companies in the chain. Cultivation supervisor ...
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