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Why we made some changes to customer support

February 03, 2020

To serve our users in the best possible way, we have changed a number of things with regard to our customer support. Our account managers are no longer the central point of contact for questions. We’ve set up an online FAQ, and assembled a special team that is ready to answer questions within 48 hours.

So how does this work? When you get to our support page, you’ll find a community for all users of our product. It contains all sorts of blogs that will help you get started or when you’re still orientating. It’s easy to get here. Just click on the “support” button on our website or search for an article via the chat at the bottom right.

Below that you will find the community part that features the most common issues that have already been dealt with. By us or by other users. The advantage of this is that in addition to 30MHz employees, you have a fast-growing group of users at your disposal who, together with you, quickly come to an answer to your problem.

Is your problem or question not listed? Feel free to contact us directly via the chat on our platform or website.

Why have we taken this step? Research has shown that 80% of companies (read: the people who work at those companies) prefer to solve a problem themselves in the first instance. Users find the answer to questions on the internet or in manuals provided for this purpose. That’s why from now on we will also apply this principle to the 30MHz platform.

If you have any questions, you know where to find us.

The 30MHz team

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