Our customers often tell us that they leave how easy-to-use the ZENSIE platform is. But whether it’s getting the hang of a new feature, onboarding a new team member or your run of the mill troubleshooting, everyone needs a little help sometimes. We’ve made some changes to the ZENSIE platform to make getting support easier for our customers.
Whether it’s via email, a message on our website or through social media, there’s plenty of ways to reach us. It’s most likely that your account manager will be there to respond straight away, but if they’re not available, another 30MHz team member will be on the case. Whoever it is that’s helping you out will more than likely need access to your dashboard to provide meaningful support– access you’re able to give them.
Follow these steps and you’re done:
- click on the menu, top left
- next, click on ‘account settings’
- look for the ‘support’ button (it’s under ‘billing’) and tap it
- and finally, via the drop down menu, you can select an account manager and click on the blue ‘invite’ button.
Add the email address of the 30MHz team member who’s working with you, and grant them permission to view your dashboard.
Presto, permission granted.
Don’t worry, you can revoke that permission at any time. It’s up to you. You can do this by hovering over the specific account manager and click on the red cross that appears.